Log in and go to Track Order / My Orders.

You’ll also get updates via SMS/email with a tracking link once shipped.

You’ll see a confirmation page after checkout.

We’ll also send you a confirmation via SMS/email.

We take time to quality-check every product.

Processing usually takes up to 2 working days — hang tight!

• Free shipping on orders above ₹999
  
• ₹50 shipping fee below ₹999
  

Yes — but only before it’s shipped. Reach out quickly.

• Service not available in your area
  
• Prepaid-only offers or coupons
  
• Too many past cancellations/returns
  
• Already having 2 active COD orders
  

• Check if the product is in stock
  
• Refresh or update your app/browser
  
• Still stuck? Reach us on WhatsApp for quick help
  

Track it using the link shared via SMS or in My Orders.

If it’s past the delivery date, reach out on WhatsApp.

Check My Orders in your account.

Still missing? Ping us on WhatsApp — we’ll sort it.

First, check with:

• Neighbours / security
  
• Reception (for offices)
  Still not found? Contact us on WhatsApp immediately.

Once placed, it can’t be changed.

👉 Cancel & reorder with the correct address (before dispatch).

Reach out to us on WhatsApp with your order details — we’ll help.

Sorry about that 🙏

Message us on WhatsApp and we’ll fix it ASAP.

No stress — delivery will be attempted again (usually up to 3 times).

Yes. All payments are processed through secure, encrypted gateways — your data is safe.

Nope. What you see is what you pay.

Don’t stress — it’ll be refunded to your account within 3–5 working days.

You can try again using another payment method.

• UPI
  
• Debit/Credit Cards
  
• Net Banking
  
• Wallets
  
• Cash on Delivery (COD)
  

Currently, we only accept Indian payment methods.

First Pay ₹100 (COD) order handling charges and then pay balance when your order arrives.

• Available on selected pincode
  
• Max order value: ₹3000
  

Yes, a ₹100 handling fee applies to all COD orders.

• Max ₹3000 per order
  
• Limited number of COD orders allowed at a time
  

No, COD charges are non-refundable (only refunded in rare cases if it’s our fault).

Never. We only ask for basic details like name, phone & address.

👉 Don’t share OTP, CVV, or passwords with anyone.

• Keep your courier receipt
  
• Share it via WhatsApp/chat with your Order ID
  
• Once verified, refund is processed after quality check
  

Yes, within 7 days of delivery (if eligible).

• Prepaid → back to your original payment method
  
• COD → Yepperz Wallet credits
  

Refunds will be issued as Yepperz™ Wallet credits to support our bootstrapped operations and reinvest in product quality.

₹50 will be deducted as return pickup fee.

Yes, but only once per order (subject to availability).

Report within 24 hours with an unboxing video (recommended).

Only exchange allowed, no returns.

• Worn or used products
  
• Items without tags
  
• Special drops / offer items (return not allowed)
  

Don’t accept it — report immediately.

Maybe 👀

We do limited drops. If it’s gone, it’s usually gone.

Drop us a message — we might restock popular ones.

• Regular: Clean, body-fit look
  
• Oversized: Loose, boxy, streetwear vibe
  

Yes — made for everyone.

Lighting + screen settings can change colors a bit.

Print size may also vary slightly by size — that’s normal.

Check our size chart.

We also give smart size suggestions based on Indian body types.

Premium streetwear for everyday confidence.

Simple, bold, and made to stand out.

Yes. Limited designs, made in small quantities.

Wear something not everyone has.

Yes 🌱

We’re building Yepperz with a sustainability-first approach — from packaging to production.

Not yet. We’re online only for now.

Pop-ups coming soon 👀